Kids Art Box Return & Refund Policy

We want you to love your Kids Art Box experience.

Because our boxes are carefully assembled and include art materials that must remain sealed to be reused, we are unable to accept returns of opened boxes. If your box is unopened, we are happy to review a return request. Please contact us at [email protected] and we will assist you.

If your box arrives damaged, incomplete, or with any issue, please email us at [email protected]. We will work with you to make it right. Whether that means sending replacement materials or finding another solution, your satisfaction is our priority.

Cancellations and Refunds Before Shipment

If you would like to cancel your order or subscription before it ships, we are happy to help. Please contact us at [email protected] as soon as possible so we can confirm if cancellation is still possible.

Managing Your Subscription

You can pause or cancel your subscription anytime through your customer portal: kidsartbox.com/login. If you need assistance, feel free to email us at [email protected].

Subscription Cancellation Policy

If you cancel a 3- or 6-box subscription before all boxes have shipped, all prepaid boxes will still be shipped as scheduled and the subscription will not renew.

If you do not want to receive the remaining boxes, please email us at [email protected]. We will review your request and may issue a pro-rated refund for any unshipped boxes.

Final Sale Items

The following items are final sale and not eligible for refund:

• Holiday Boxes (Easter, Halloween, Hanukkah, Christmas)
• Pre-Sale Boxes
• Opened or used art supplies

We're a small team and each box is packed with care. Thank you for understanding as we do our best to deliver joyful, creative experiences your family will love!