Subscription Box Frequently Asked Questions

When will my order ship?

Our member shipping dates are the 1st, 10th, and 20th of each month. If this day falls on a weekend or holiday, we will ship the prior business day. Your initial order will ship the same or next business day.

Your subsequent shipments will be made as follows:

  • If your initial order was placed from the 1st through the 9th of the month, your shipments will be on the 1st of each month.
  • If your initial order was placed from the 10th through the 19th of the month, your shipments will be on the 10th of each month.
  • If your initial order was placed on the 20th or later, your shipments will be on the 20th of each month, except if the current month's box is sold out, in which case your first order and all subsequent orders will ship on the 1st of each month.

For example: If you order on the 8th, your first order will ship that day or the next business day. Subsequent orders will ship on the 1st of each month.

If you would like to adjust your shipping date, please contact us and we can move you to a different date.

What's included in the box?

Please see our What Do You Get? page for details.

Are orders refundable?

Prior to your box shipping, please contact us and we will make arrangements to cancel your order when possible. After your order has shipped, refunds are not allowed. If you have a problem with your order, please let us know, your satisfaction is very important to us.

Prepaid subscriptions are not refundable. That being said, we understand unforeseen circumstances so contact us with any concerns.

Can I return my order?

Once your box has shipped all orders are final and we do not accept returns. If you have a problem with your order, please let us know, we would like to ensure your satisfaction and will help where we can.

What age are the boxes for?

Our Mommy and Me Art Boxes are designed with children between 3 and 6 in mind. Older children can do it all on their own while younger children need more help from an adult. Also, depending on the age of the child, the results will look different; it is much more process and sensory oriented for a younger child, while older children are more product focused.

Our Daddy and Me Art Boxes are designed with children between 4 and 7 in mind. Older children can do it all on their own while younger children need more help from an adult. Also, depending on the age of the child, the results will look different; it is much more process and sensory oriented for a younger child, while older children are more product focused.

Our My Artist Boxes are designed with children between 6 and 12 in mind. Children should be confident readers or have the assistance from an adult to read the tutorials.

All of our boxes contain small parts and are not for children under 3 years of age.

Are there enough supplies in a box for 2 children?

Our Mommy and Me Art Box and Daddy and Me Art Box are both designed to have enough supplies for one child and an adult to do together and share some of the supplies. Some projects will have plenty for 2 children while others will have enough only for one. In general, projects with canvases, embroidery loops, some science experiments will only have enough materials for one.

Our My Artist Box is designed for one child.

How and when can I cancel?

You can cancel your subscription at any time by logging in or by contacting us, we are always happy to help. You can contact us via email, social media, or the contact form or chat on this website.
If you have a prepaid subscription, the cancellation will stop the renewal, but you will still receive the boxes you paid for in advance.

How can I ship to multiple addresses?

In order to ship to multiple addresses, please create a seperate order for each address you would like to ship to.

How can I partner with Kids Art Box for my class or special program?

We partner with a variety of schools, after school programs, non-profits, and clubs!

We have a special contact form you can fill out here. Once you've submitted the form, we will get in touch and see how we can work together!

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